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TAMANNA FERDAUS

Send mail us for Mobile No: selltoearndotcom@gmail.com

Contact us for E-mail address: selltoearn.com@gmail.com

Present Address:

Very much confidential to us

Permanent Address:

Very much confidential to us

Date of Birth:

April 10, 1992

Father's Name:

Shiakh Mohammad Abul Bashar

Mother's Name:

Nasrin Akhter

Home Town:

DHAKA

Expert in:

Hospitality/Travel/Tourism

Subject/Group:

Tourism and Hospitality Management

Career Objective & Summary:

To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization/MNC with devotion and hard work. Career Summary: * 1 year work experience as PA and sales and marketing executive *3 years work experience as a floor manager *5 months work experience as a team leader

Employment History:

Special Qualification:
honest, confident,self-motivate,punctual,flexible,work under pressure Employment History:
Total Year of Experience : 8.0 Year(s) 1. PA , Marketing & Sales executive ( February 1, 2013 - January 31, 2014) Six Seasons Hotel
Company Location : House #19, Road No 96,Gulshan-2 , Dhaka 1212 Department: Marketing & Sales
Duties/Responsibilities:  Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.  Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.  Develop and maintain relationships with key clients in order to produce group business  Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.  Confirm in writing to the client all requirements via sales contract.  Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.  Attend and represent ABC Hotels & Resorts, Inc. at trade shows such as NCBMP, RCMA, and FAE  Respond quickly to guest requests in a friendly manner  Follow up to ensure guest satisfaction  Provide general secretarial / administration support to senior managers & Directors  Organising external / internal meetings attending them and taking minutes.  Liaising with other staff regulatory authorities, suppliers and clients etc.  Responsible for answering & screening telephone calls & face to face enquiries.  Making appointments and arranging travel and accommodation.  Raising purchase orders, expense claims and arranging invoices.  Maintaining and enhancing the working environment of the department.  Carrying out routine administrative duties like photocopying and filing etc.  Writing reporting and briefing papers and making presentations.  Dealing with incoming emails, faxes and post.  Producing board meeting papers, agendas, and facilities for meetings.  Promoting a professional image of the company.  Responsible for stationery acquisition including periodicals and subscriptions.  Involved in recruitment, budgets & accounts, managing junior staff & HR issues
2. PA , Marketing & Sales executive ( February 1, 2013 - January 31, 2014) Six Seasons Hotel
Company Location : House #19, Road No 96,Gulshan-2 , Dhaka 1212 Department: Marketing & Sales Duties/Responsibilities:  Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.  Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.  Develop and maintain relationships with key clients in order to produce group business  Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.  Confirm in writing to the client all requirements via sales contract.  Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.  Attend and represent ABC Hotels & Resorts, Inc. at trade shows such as NCBMP, RCMA, and FAE  Respond quickly to guest requests in a friendly manner  Follow up to ensure guest satisfaction  Provide general secretarial / administration support to senior managers & Directors  Organising external / internal meetings attending them and taking minutes.  Liaising with other staff regulatory authorities, suppliers and clients etc.  Responsible for answering & screening telephone calls & face to face enquiries.  Making appointments and arranging travel and accommodation.  Raising purchase orders, expense claims and arranging invoices.  Maintaining and enhancing the working environment of the department.  Carrying out routine administrative duties like photocopying and filing etc.  Writing reporting and briefing papers and making presentations.  Dealing with incoming emails, faxes and post.  Producing board meeting papers, agendas, and facilities for meetings.  Promoting a professional image of the company.  Responsible for stationery acquisition including periodicals and subscriptions.  Involved in recruitment, budgets & accounts, managing junior staff & HR issues
3. Floor Manager ( September 1, 2008 - August 30, 2011)

McDonald’s Restaurant Company Location : 5, Aspen Way London E14 5SP, United Kingdom Department: customer service Duties/Responsibilities: • Run checkout • Offer help to colleagues and solve their problems in the best way. • Train, monitor and motivate colleagues. • Provide good customer services and monitor colleagues. • Till operate and deal with till problems. • Dealing with different types of customer queries effectively. • Middle man between cashiers and managers.
4. Team Leader ( March 1, 2008 - August 30, 2009) Tesco Stores Ltd
Company Location : 230 High Road, South Tottenham,London N15 4AJ, United Kingdom Department: customer service Duties/Responsibilities: Run Shifts  Make schedule  Train, monitor and motivate colleagues.  Deal with customer complaints.  Order process, Delivery receives.  Check and deliver standard customer service.  Check product quality and store standard.

 Communication with head office 5. Team Leader ( March 1, 2008 - August 30, 2009)
Tesco Stores Ltd Company Location : 230 High Road, South Tottenham,London N15 4AJ, United Kingdom Department: customer service Duties/Responsibilities: Run Shifts  Make schedule  Train, monitor and motivate colleagues.  Deal with customer complaints.  Order process, Delivery receives.  Check and deliver standard customer service.  Check product quality and store standard.  Communication with head office

Academic Qualification:

BBA Hospitality Management LONDON BUSINESS COLLEGE 2011 4 years 2011

Extra Curricular Activities:

Language Reading Writing Speaking
english High High High
bangla High High High

Personal Information:

Gender : Female
Marital Status : Unmarried
Nationality : Bangladeshi
Religion : islam
Permanent Address : 133, Central bashaboo,Dhaka 1214
Current Location : Dhaka

Career and Application Information:
Looking For : Mid Level Job
Available For : Full Time
Preferred Job Category : Marketing/Sales, Customer Support/Call Centre
Preferred District : Dhaka
Preferred Organization Types : Event Management, Market Research Firms, Consulting Firms, Hotel, Restaurant, Food (Packaged)/Beverage
Specialization:
Fields of Specialization Description
• Hotel & Restaurant
• Logistic Service • Work experience with McDonald’s Logistic and Supply Chain Management • UK four years’ retail work experience with McDonald’s as a Floor Manager and with Tesco International as a Team Leader.
• Strong selling and negotiation skills developed through close customer contact. • Basic computer skills • Fluent in both Bangla and English (spoken and written) and Urdu/Hindi(spoken) • Like to work in a group under the guidance of others, and ability to guide others. • Good managerial ability & Leadership ability in teamwork.

Reference (s):

Reference: 01 Reference: 02
Name : Shubhas Deb ruhul imtiaz
Organization : McDonalds Restaurant Ltd R/S Inter dec.
Designation : Business Manager, Director
Address : 5, Aspen Way, London, E14 5SP 144,south bashaboo Phone (Off.) :
Phone (Res.) : Mobile : +Hidden EMail :
Relation : Professional Relative

Name : ruhul imtiaz
Organization : R/S Inter dec.
Designation : Director
Address : 144,south bashaboo

Details More:


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